To ensure that your goods arrive to you in the best possible condition and as soon as possible, we only use Royal Mail 'Signed For 1st Class' Postage with a tracking number.
Please note shipping costs will vary depending on the final delivery you choose at the checkout.
Shipping will depend on the product and destination, as some of our products are custom made and therefore delivery will vary from 2-3 days and up to 2 weeks.
Due to increased security measures we can only ship to the billing address of the payment card used. This is a peace of mind for both you as the card holder and us as a business.
We thank you for your understanding.
Thank you for shopping at By Eda Dogan.
- For any items which are custom made to order, we would not be able to offer a refund in this instance.
- Please ensure that you are 100% sure on the item(s) you are requiring to be custom made before giving your confirmation and making payment. Thank you.
- In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy.
- Once we receive your items, we will inspect it and notify you that we have received your returned item.
- After inspecting the item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policy.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding your item, please contact us.